Ms Mason complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She also alleges that the sales representative did not inform her that she could purchase past added years (PAY …

Mr Hinch is concerned about sums which have not been paid to the Scheme. Further, no Scheme accounts have been agreed for several years which, Mr Hinch says, has prevented his share of the Scheme being calculated and, in consequenc …

Mr Inman feels that NRG and the Trustees should have provided him in 2003 and 2004 with increases to his pre-1997 pension under the Scheme. He says that he was led to expect, from the Scheme literature at the time that he took early retirement, that annual increase …

The Applicants say that HTCU gave inadequate or inappropriate advice in relation to loans made to the Scheme. The Applicants further complain that HTCU delayed in dealing with the dis …

Mrs Corbett says that she is entitled to compensation in respect of incorrect information given to her. The Trustee does not deny that that incorrect information was given but does not agree that any compensation should be paid. Some of the issues before me might be seen as …

Mr Middleton has complained that the Trustees failed to inform him of impending changes to the Scheme Rules and thereby denied him the opportunity to apply for early retirement before the changes took effect. Some of the …

Mrs Davis says that her application for ill-health benefits has been unreasonably refused by the DfES. She also says the DfES have delayed in considering her application. Some of the issues before me might be seen as complaints of maladministration while others can be seen as dispute …

Mrs Keeble complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Keeble states that the sales representative did not inform her that she could purchase past added years (PAY) in t …

The Agency considers that Mr Corp’s Scheme benefits had been overpaid. The Agency reduced Mr Corp’s pension payment to what the Agency considered to be the correct amount. Mr Corp does not accept that his pension ought to have been reduced or …