Mr Northan has complained that Zurich did not make reasonable efforts to trace his son’s next of kin within two years of his death. He says that as a consequence a taxable charge of £4,624 has arisen, which would not otherwise have been payable. The Ombudsman’s determination and short reason …

Mr Anderson says that his application for Temporary Injury Benefit (TIB) was wrongly refused on the basis that he has not suffered a qualifying injury. The Deputy Pensions Ombudsman’s determination and short reaso …

Mr Dent says that bonus payments paid to him are pensionable. The disagree. Some of the issues before me might be seen as complaints of maladministration while others can be seen as disputes of fact or law and indeed, some may be both. I have jurisdiction o …

Dr Gardam complains that: Havering did not provide him with documentation about the Scheme on his becoming a member and therefore he was unaware of the 12 month time limit within which he …

Mrs Moss considers that NPI should pay her the lump sum value of her late husband’s policy as a death benefit. The Deputy Ombudsman’s determination and short reasons The complaint should not be upheld because: The policy to the Plan clearly states that in the event of Mr Moss’s death before …

Mr McMullan says that the Employer and the Administrator calculated his benefits under the Scheme using an incorrect final pay figure He claims compensation for the excessive and stressful delays occasioned by the Adm …

Mr Stafford’s complaint is that: His Principal Invaliding Condition (PIC) should be depressive disorder rather than harmful use of alcohol. His Service Invaliding Pension (SIP) should be paid …

Mrs McKay and Mr Eyre disagree with the way the Trustees decided to distribute the benefits arising on the death of their father (Mr Eyre Snr) In particular, they assert that: the Trustees failed to investigate all circum …

Mr Hull complains that Alexander Forbes: provided incorrect benefit calculations; transferred in liabilities from a previous scheme so that most of the subsequent premiums paid by the employer and himself were used to cover …

Mr Richards says the ill-health pension he is receiving from the Scheme should be backdated to 11 April 2001, the date he became permanently unfit to teach. This is because he has later medical evidence that states he was permanently incapacitated at that time, …