We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Debenhams Pension Savings Plan (CAS-43847-P7M0)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

Prudential Company Pension Transfer Plan (CAS-65473-Z3J9)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

Vallourec Mannesmann Oil & Gas UK Limited Pension Scheme (CAS-43049-R0F2)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

True Potential SIPP (CAS-78683-B7V4)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

Rolls-Royce Money Purchase Scheme (CAS-50863-D5X8)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

Self-invested Personal Pension - The Greyfriars Preferred Retirement Account (CAS-39737-H8R7)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

Smart Pensions (CAS-89578-K2W7)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

NEST (CAS-79994-X6T3)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

NEST (CAS-57202-R6V2)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

NEST (CAS-65718-F2K2)

Complainant:

Complaint Topic:

Ref:

Outcome:

Appeal outcome:

Respondent:

Type:

Date:

Appeal:

Ombudsman’s Determination

Outcome

View determination

Download

Related decisions

Subscribe to Pension complaint or dispute

Our use of cookies

Debenhams Pension Savings Plan​​ (CAS-43847-P7M0)

Ombudsman’s Determination

Outcome

View determination

Related decisions

​Prudential Company Pension Transfer Plan (CAS-65473-Z3J9)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Vallourec Mannesmann Oil & Gas UK Limited Pension Scheme (CAS-43049-R0F2)

Ombudsman’s Determination

Outcome

View determination

Related decisions

True Potential SIPP (CAS-78683-B7V4)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Rolls-Royce Money Purchase Scheme (CAS-50863-D5X8)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Self-invested Personal Pension - The Greyfriars Preferred Retirement Account (CAS-39737-H8R7)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Smart Pensions (CAS-89578-K2W7)

Ombudsman’s Determination

Outcome

View determination

Related decisions

NEST (CAS-79994-X6T3)

Ombudsman’s Determination

Outcome

View determination

Related decisions

​NEST (CAS-57202-R6V2)

Ombudsman’s Determination

Outcome

View determination

Related decisions

NEST (CAS-65718-F2K2)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Debenhams Pension Savings Plan (CAS-43847-P7M0)

Prudential Company Pension Transfer Plan (CAS-65473-Z3J9)

NEST (CAS-57202-R6V2)