Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M complains that Prudential improperly transferred the pension rights available to him from the Plan to the Speed-e-cash RBS (the Scheme) in 2012 without carrying out sufficient due diligence checks on T12 Administration Ltd, the administrators of the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aegon

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Aegon failed to action his overseas transfer in a timely fashion. As a consequence, he will now likely incur a significant tax charge.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint against Prudential and no further action is required by Prudential.

Mr L’s complaint against AJ Bell is upheld. To put matters right AJ Bell should compensate Mr L for any loss of growth on his investment.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is complaining that Fidelity caused an error and delay in the transfer of the Plan from Fidelity to Hargreaves Lansdown (HL), which resulted in a financial loss.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Royal Mail.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has deferred benefits under the Scheme, which is an unfunded public sector scheme. In 2015, new legislation (Appendix 1) came into effect which meant benefits from unfunded public sector schemes could not be transferred to defined contribution schemes after 5 April 2015 (the transfer cut-off date).

Ombudsman’s Determination

Outcome

I do not uphold Mr HH’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H submits that Fidelity delayed a transfer request unreasonably, resulting in lost opportunities for investment growth.

Ombudsman’s Determination

Outcome

I do not uphold Mr HH’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H submits that Fidelity delayed a transfer request unreasonably, resulting in lost opportunities for investment growth.

Ombudsman’s Determination

Outcome

I do not uphold Mr HH’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H submits that Fidelity delayed a transfer request unreasonably, resulting in lost opportunities for investment growth.

Ombudsman’s Determination

Outcome

I do not uphold Mrs HH’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H submits that Fidelity delayed a transfer request unreasonably, resulting in lost opportunities for investment growth.

Ombudsman’s Determination

Outcome

I do not uphold Mr HH’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H submits that Fidelity delayed a transfer request unreasonably, resulting in lost opportunities for investment growth.