Ombudsman’s Determination

Outcome

Ms O’s complaint is upheld and to put matters right the Trustee shall review its decision not to agree to Ms O’s application for augmentation of her early retirement pension. It shall also pay Ms O £500 for the significant distress and inconvenience which she has suffered.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Fund.

Complaint summary

Mrs S has complained that: –

• She cannot take a cash equivalent transfer value (CETV) despite receiving a CETV illustration.
• She was sent a pension statement in 2016, quoting a higher pension than she was entitled to.

Ombudsman’s Determination

Outcome

Miss S’ complaint against the Council is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Council shall pay Miss S £1,000 for the serious distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

Mr S’ complaint against JLR and the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) JLR shall award Mr S £500 in recognition of the significant distress and inconvenience which he has experienced dealing with this matter.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by MyCSP and the Cabinet Office.