Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by NHSBSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that NHSBSA say that he is required to pay a fee for the specific pension projections he has requested.

Ombudsman’s Determination

Outcome

The Applicants’ complaints are upheld and to put matters right Fortum will re-perform the targeting exercises on the Applicants’ pension benefits, using alternate assumptions. Fortum will also pay £500 to each of the Applicants to recognise the distress and inconvenience Fortum’s actions have caused them.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained that NHS BSA has not correctly applied its regulations when calculating her entitlement to benefits from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that Friends Life closed its online platform on 25 August 2017, and did not provide him with details of when a replacement or new online platform would be available.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by L&G.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against L&G is that it has refunded pension contributions overpaid by Frances King/Quest, his employer, without seeking his permission to do so. He would also like an explanation for the overpayment made in error.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustees or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint concerns the way the Administrator dealt with her late husband’s request to have his pension transferred from the Fund. Mrs S considers that its actions amounted to maladministration which resulted in her incurring a financial loss.

Ombudsman’s Determination

Outcome

I do not uphold Mr and Mrs E’s complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr and Mrs E have complained about: –

Ombudsman’s Determination

Complaint Summary

Dr S has complained that NHS Pensions provided her with incorrect retirement quotes in 2012 and 2014, on the basis of which she decided to reduce her working hours, a year earlier than she would otherwise have done.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against NHS pensions because its errors caused exceptional distress and inconvenience to Dr S.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Clifton or Morgan Lloyd.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained about the information received from Clifton in respect of the assets held within the Scheme and Morgan Lloyd’s decision to accept the assets.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against Veterans UK concerns its decision not to give a discretionary award under the Attributable Benefit Scheme (AFAB).