Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H’s complaint about Teachers’ Pensions is that her actual pension benefits on retirement were lower than the figures quoted in the estimate she received before her retirement.

Ombudsman’s Determination

Outcome

I do not uphold Miss Y’s complaint and no further action is required by Capita or the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss Y has complained that Capita and the Council provided her with incorrect information about; the value of her pension benefits; the options available to her; and, the consequences of taking her benefits. Because of the pension being put into payment, her entitlement to certain benefits have been significantly reduced.

Ombudsman’s Determination

Outcome

I partly agree with Mr N’s complaint against Legal & General, but there is part of the complaint I do not agree with. To put matters right (for the part that is upheld) Legal & General shall pay Mr N £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by SF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained about the tax code being used by SF when paying his annuity. Mr R has also complained that SF has not issued him with statements and has failed to adequately respond to his requests for information.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee and Aon is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld the Trustee shall pay Mr Y £1,000 in recognition of the significant distress and inconvenience which he has suffered in dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr K’s complaint is upheld and to put matters right, Prudential shall pay £1,000 to Mr K in respect of the serious distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that Prudential is at fault for not keeping him informed of the value of his benefits within the Plan.

Ombudsman’s Determination

Complaint Summary

Mr G has complained that IPM failed:-

• To follow his instructions in respect of the 2013 Lease between IPM and AH.
• To act timeously in dealing with the breach of covenants, in the 2013 Lease in respect of ‘Signs’ and ‘Alterations’, by AH.
• To obtain Counsel’s Opinion on the basis advised by its legal adviser.

To put matters right Mr G wants IPM:-

Ombudsman’s Determination

Outcome

1. I do not uphold Ms D’s complaint and no further action is required by Re-Assure.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Ms D is complaining that Re-Assure will only allow her to flexibly access her benefits in the Plan, if she transfers to a new retirement account even though she will lose a loyalty bonus (Loyalty Bonus) payable up to retirement, if she transfers.
4. She is also complaining that Re-Assure contin

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is complaining that the Council (as the administrator of the LGPS) gave poor advice to his former employer, Neath Port Talbot Council, in 2007 and 2013 and, as such, Mr S’ benefits should not be abated following his decision to take flexible retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains about Aviva and has raised the following points:-