Ombudsman’s Determination

Outcome

Mrs B’s complaint is upheld and to put matters right Barclays shall consider again whether Mrs B satisfied the criteria for ill health retirement at the date her employment was terminated and pay Mrs B £500 for distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs B’s complaint is that she has been refused ill health retirement from the date her employment ended.

Ombudsman’s Determination

Outcome

Mrs N’s complaint against TVP is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld) TVP should pay £1,000 to Mrs N.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N complains that TVP, her employer, misled her about her ill health retirement (IHR) rights under the Scheme, and she relied on it to her detriment.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Dundee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is about Dundee’s rejection of an application for an ill health pension.

Ombudsman’s Determination

Outcome

Mrs L’s complaint is upheld and to put matters right the Council shall consider whether Mrs L satisfied the criteria for Tier 2 benefits as at June 2014 and that this whole matter has caused Mrs L significant distress and inconvenience, which warrants a payment to Mrs L by the Council of £800.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA

Ms R’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA should pay Ms R £500 for the significant distress and inconvenience that she has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs G’s complaint is upheld and to put matters right TP shall return the reclaimed overpayment with interest to Mrs G

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G’s complaint is that TP are unfairly claiming back an overpayment of ill health retirement pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aviva

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Aviva has refused to offer an enhancement for ill health early retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aon, KPMG or the Trustee (the Respondents)

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by LFB.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss R’s complaint arises because LFB rejected her application for early release of her deferred pension benefits on ill health grounds.