Ombudsman’s Determination

Complaint Summary

Ms S has complained that the Trustee and Administrator used an incorrect normal retirement age when assessing her request for early payment of her benefits due to ill health in 2012.

Ms S has also complained that the Trustee and Administrator have incorrectly applied an earmarking order against her “Increase Your Fund” (IYF) amount and against her enhanced pension options.

Ms S has complained that she has been provided with incorrect and incomplete documentation.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right the Trustee should reconsider its decision to cease Mr N’s pension. It should also pay Mr N £500 for non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Royal Mail.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold the Applicants’ complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Applicants’ complaint is that the Trustees’ maladministration prevented their mother, Mrs N, from taking her benefits on a serious ill health basis.

Ombudsman’s Determination

Outcome

I do not uphold Miss G’s complaint and no further action is required by the Council

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss G complains that the Council, her former employer, has wrongly declined her application for payment of her pension on the grounds of ill health early retirement from the LGPS.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that her late husband’s employer should have notified NHSPS that a commuted ill health pension was due rather than a death in service lump sum.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E’s complaint against the Council is that its review of its original decision not to backdate her ill health pension to 31 August 2008 when she left employment, was flawed.

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr B’s complaint is that NHS BSA rejected his late father’s application to commute his ill-health retirement benefits into a lump sum payment.

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss K is unhappy that her ill health retirement benefits have not been backdated to the date her illness began.

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint and no further action is required by the Trustee and Equiniti, the Scheme Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms T is complaining about the commencement date of her ill health early retirement (IHER) pension, the level of her IHER benefits and the delay in dealing with her application for IHER.