Ombudsman’s Determination

Outcome

I do not uphold Ms O’s complaint and no further action is required by TP or the DfE.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms O’s complaint is that she has been incorrectly refused ill health retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Universities Superannuation Scheme Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint concerns USS refusing to reimburse the legal fees she incurred when applying for ill health retirement. Mrs N says that she needed legal assistance due to the emotional strain and complexity of the issue. Mrs N also believes that unnecessary delays and errors were made by USS.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by Staffordshire Police and SCPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’s complaint against Staffordshire Police and SCPF is about the decision on 13 November 2014 (the 2014 Decision) to award him early payment of his deferred Scheme benefits on ill health grounds, and about the level of those benefits.

Ombudsman’s Determination

Outcome

Mrs T complaint is upheld but, because the Council has now agreed to reconsider her application for an ill health pension, the directions I have made are only in respect of compensation for the significant non-financial injustice she has suffered, the time frames to which the Council should act and the review of her benefits, should she be awarded Tier 3 benefits.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by the Council and the School.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N’s complaint against the School and the Council is that its review of the original decision not to backdate her ill health retirement pension, (IHRP), to 30 November 2010 when she left her employment with the Council, was flawed.

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and to put matters right BASF should make the discretionary decision afresh, without taking into account Mr S’ pre-employment medical or the questionnaire, and pay Mr S £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her eligibility for ill health retirement benefits has not been properly considered.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Fund or the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G has complained that he should have been considered for ill health retirement (IHR) when he resigned from his position as an Administrator with the Employer in 2014.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E’s complaint against the Council is that its review of its original decision not to award her ill health pension from August 2013 when she left her employment, was flawed.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint against the Council is about its decision not to award her an ill health pension at the time her service ended, which was on 31 January 2014.