Railways Pension Scheme (CAS-72334-R9J9)
Ombudsman’s Determination
Outcome
I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI.
I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI.
I do not uphold Mr R’s complaint and no further action is required by WTW.
I do not uphold Mr N’s appeal and no further action is required by the Board.
I do not uphold Mr S’ complaint and no further action is required by the Trustee.
Mr N’s complaint against NCC is partly upheld. To put matters right, NCC shall pay Mr N £500 for significant distress and inconvenience.