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Teachers' Pension Scheme (CAS-96915-W7Q4)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by TP. 

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NHS Pension Scheme (CAS-95655-N1X2)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA.   

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Fidelity Self Invested Personal Pension (CAS-58609-H1K3)

Complainant:
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Ombudsman’s Determination

Outcome

I uphold part, but not all of Dr S’ complaint. To put matters right for the part of the complaint I uphold, Fidelity shall adjust the units held in Dr S’ SIPP to put the plan in the position it would now be in if the transfer had not been delayed by ten working days.  

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ThyssenKrupp UK Plc 2006 Retirement and Death Benefits Plan – Hammond & Champness Section (CAS-72134-V5K7, CAS-72135-Q7V1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

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The EDF Group of the Electricity Supply Pension Scheme (CAS-80646-G2G3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by Mercer or the Trustee.  

Complaint summary

Mrs Y’s complaint concerns: 

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NHS Pension Scheme (CAS-111866-X2L7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint, and no further action is required by NHS BSA. 

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Standard Life Self Invested Personal Pension Scheme (CAS-66878-V9C2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by SL. 

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ThyssenKrupp UK Plc 200Retirement and Death Benefits Plan – Hammond & Champness Section (the 2006 Plan)(CAS-72134-V5K7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

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Transport for London Pension Fund (CAS-101454-H6B5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

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