Ombudsman’s Determination

Outcome

I do not uphold Mrs S’s complaint, and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’s complaint about Aviva is that it did not take into account the expression of wish form completed by her fiance Mr R when it decided how to distribute the lump sum payable from the Scheme on Mr R’s death.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that NHS BSA, the Scheme Manger, failed to pay her a share of the lump sum death benefits payment it paid following the death of her mother, Dr Y.

Ombudsman’s Determination

Complaint Summary

Mr Y disagrees with the decision to backdate ill health retirement benefits paid in respect of his late wife only to January 2007. He also disagrees with the decision not to award enhanced benefits.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against TP because it has not considered whether it would be appropriate to exercise its discretion to extend the time limit for an application for ill health retirement benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained about the Trustee’s distribution of death benefits. This matter was reconsidered by the Trustee, but the outcome has not changed. She has said the Trustee has failed to take account of recent information and arguments she has raised, and not provided an adequate explanation for the decision reached.

Ombudsman’s Determination

Outcome

Mrs T’s complaint is upheld and to put matters right Zurich should reconsider her application to receive the Plan death benefits and notify her of its decision, with reasons.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that Zurich rejected her application to receive the Plan death benefits, following the death of her late husband, Mr T.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by JHP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint arises because JHP rejected her application to receive 100% of the Plan death benefits following the death of her husband, Mr T, who was the member.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by EP and Metropolitan Police.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that she is entitled to receive a pension from the Scheme following the death of her ex-husband, (Mr N), as stated in the Court Order of 12 October 2009.

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by South Wales Police.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E is unhappy with the Trustee’s decision as to who should receive Mr E’s death benefit lump sum.