Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustees or P&G.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint is about: (1) the annual increases applied to his pension since April 2015; (2) the delay in providing the calculations he requested in June 2015; and (3) the handling of his complaint by the Trustees and P&G.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by James Hay Partnership

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint against Royal London is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Royal London should pay Mr N £500 compensation for the significant distress and inconvenience caused to him by their admitted failing in this case.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that she does not hold Special Class Status (SCS), which means her retirement age is 60, and not age 55.

Ombudsman’s Determination

Outcome

Mr H’s complaint against Barclays is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld) Barclays should pay £1,000 to Mr H.

My reasons for reaching this decision are explained below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint centres on his late wife’s entitlement from the Scheme and the level of benefits that are now due to him as the surviving spouse. His four main areas of concern are:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by BCC.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that Aegon did not process the payment for his pension contributions for the tax year of 2015/16.

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and to put matters right the Trustee shall pay the cost of making good the financial loss Mr D has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D says the Trustee excessively delayed the processing of his completed AVCs paperwork. He says this held up his annuity purchase, depriving him of income, and by the time his annuity purchase could be completed, the annuity rate had dropped.