Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by the Trustee or WTW.

Complaint summary

Mr W’s has complained that:-

• As a result of errors by WTW, and the poor level of service it provided, he was not in a position to transfer his benefits from the Scheme earlier.
• The cash equivalent transfer value (CETV) he received was lower than he expected.

Ombudsman’s Determination

Outcome

Dr E’s complaint is upheld and to put matters right Just Retirement, shall pay Dr E £500 in recognition of the distress and inconvenience she has suffered in dealing with this matter.

Complaint summary

Dr E initially complained that Just Retirement delayed in providing an annuity, provided inaccurate calculations and failed to release her fund on cancellation of the Policy. Dr E later said that she was also concerned on the level of service she received from Just Retirement.

Ombudsman’s Determination

Outcome

I do not uphold complaint and no further action is required by Solvay Pension Trustee Limited.

Complaint summary

Mr M has complained that the Trustee changed the payment date of his pension from the 1^st to the 6^th of the month, with effect from April 2019. Mr M considers he has lost out on the pension due from 1 April to 5 April 2019, and says that the Trustee should have paid him a bridging payment to cover the five days.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee.

Complaint summary

Mr E complains that the Trustee supplied him with incorrect annual deferred benefit statements between 2015 and 2017, for the Executive Scheme and the 2000 Plan (the Schemes), showing considerably overstated estimates of the total pension payable from age 62. He says that he relied upon these statements to his financial detriment by leaving employment early with QinetiQ, in August 2017.

Ombudsman’s Determination

Outcome

Mr N’s complaint against NHS England is upheld. To put matters right, NHS England shall update Mr N’s pension record and pay an award of £1,000 in respect of the serious distress and inconvenience which Mr N has suffered.

Complaint summary

Mr N’s complaint concerns alleged failure to pay pension contributions to NHS BSA. Mr N would like a service statement detailing the contributions that have been paid to date towards his pension.