Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr T £1,000 for the serious distress and inconvenience it has caused him.

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Employer is partly upheld. To put matters right, the Employer shall pay Mr R £500 in recognition of the distress and inconvenience he suffered. 

Ombudsman’s Determination

Outcome

1. Mrs Y’s complaint is upheld and, to put matters right, the Employer shall pay £2,074.45 into the Scheme.

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £1,605.09 into the Plan.

Ombudsman’s Determination

Outcome 

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary 

Mr R has complained that the Employer, despite deducting contributions from his pay, had failed to pay into the Scheme. 

Mr R has said that the missing contributions amounted to over £2,000.

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £1,878.92 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £86.82 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £3,000.06 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £1,684.24 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,988.60 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.