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Coronavirus (COVID-19) update

Postal service
Our office building is now open, but with restricted access, so we have limited access to our post. This means there may be some delay in processing incoming and outgoing post. Wherever possible, please continue to contact us electronically either via our website or by email. The majority of our staff are still working remotely and are able to process online applications and enquiries much quicker.  

Time limits
Wherever possible, we will continue to use our discretion to expand the time limits for new applicants affected by the current Covid-19 situation. Please note, we do not have any discretionary power to extend the considerably shorter time limits for Pension Protection Fund complaints (“reviewable matters”). Please contact us by telephone as soon as possible if you want to lodge this type of complaint.            

Working with others
We will continue to work with key stakeholders to provide a coordinated approach to our work and take account of the latest guidance from The Pensions Regulator. We will strive to be flexible and allow for possible effects that the current situation is having on our stakeholders and customers. Specifically, we will take steps to ensure that our work does not place unnecessary demands on the NHS or other care providers at this crucial time.

Please be assured we are doing everything we can to keep any disruption to an absolute minimum. We will continue to carefully monitor the ongoing situation and regular updates will be posted here to keep you informed of the changing situation.

Thank you for your patience in these difficult times.