ITV Pension Scheme (72170/1)
Complainant: Mrs C Mussett
Ref: 72170/1
Respondent: The Trustees of the Scheme
Type: Pension complaint or dispute
Date:
Mrs Mussett says that the trustees did not deal with her complaint properly, causing her distress and inconvenience. She also complained about delay in payment and refusal to pay interest. The Ombudsman’s determination and short reasons The complaint should be upheld because the trustees: did not complete the internal dispute …