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Standard Life Self Invested Personal Pension Plan (73999/2)

Complainant: Mr M Lyndon-Stanford
Ref: 73999/2
Respondent: James Hay.
Type: Pension complaint or dispute

Mr Lyndon-Stanford complains that James Hay charged fees to which it was not entitled, and threatened him with court proceedings for non-payment. The Ombudsman’s determination and short reasons The complaint should be upheld against James Hay because it deducted a fee to which it was not ent …

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