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Prudential Personal Pension (75076/1)

Complainant: Mrs Pauline Sampson
Complaint Topic: Administration
Ref: 75076/1
Outcome: Upheld
Respondent: Prudential Assurance Company Ltd (Prudential).
Type: Pension complaint or dispute
Date:

Mrs Sampson complained that Prudential delayed and made errors in connection with securing her pension benefits. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Prudential because there were delays and errors in respect …

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