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Countrywide plc Pension Scheme (76452/3)

Complainant: Mr R C Banks
Complaint Topic: Transfers: general
Ref: 76452/3
Outcome: Upheld
Respondent: The Scheme trustees(the Trustees). Countrywide plc (Countrywide).
Type: Pension complaint or dispute
Date:
Appeal: No

Mr Banks says that both the Trustees and Countrywide delayed the transfer of his benefits to his new providers, because they prioritised a bulk transfer of the Scheme membership. When his transfer was eventually completed his fund value had d …

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