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James Lister & Sons 1973 Ltd Pension Scheme (83772/1)

Complainant: Mr E Smith
Complaint Topic: Misquote/misinformation
Ref: 83772/1
Outcome: Upheld
Respondent: AEGON.
Type: Pension complaint or dispute

Mr Smith has complained about being assured by AEGON that his Scheme pension was about £3,000 higher each year than his actual entitlement. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against AEGON because Mr Smith relied on the flawed information …

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