Local Government Pension Scheme (PO-1067)

Subject

Mr Stell’s complaint stems from a request he made for early release of deferred benefits on compassionate grounds, in particular that Bedford BC:

1. failed to properly address his request for the release of his pension;

1. failed to deal with his complaint properly; and
2. failed to calculate interest correctly.

Mr Stell also says that the amount of compensation he has been paid is inadequate. He believes that he should receive more money in respect of the distress and inconvenience he has suffered as a result of the complaint.

The Pensions Ombudsman’s determination and short reasons

Undoubtedly, there were failings with the way Bedford BC dealt with Mr Stell’s complaints. Nevertheless, Bedford BC has largely acknowledged their shortcoming and these complaints are not upheld because Bedford BC has provided adequate redress for their mistakes.

Mr Stell should not receive additional money in consideration of his distress and inconvenience, because the amount he has already received is reasonable.