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Friends Life SIPP Policy (PO-2270)

Complainant: Mr Michael Stephens
Complaint Topic: Transfers: general
Ref: PO-2270
Outcome: Upheld
Respondent: Friends Life Services Limited (Friends Life)
Type: Pension complaint or dispute

Mr Stephens complains that delays on the part of Friends Life in effecting a transfer have resulted in the deadline date for a preferential annuity rate guarantee to be missed. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld aga …

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