We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sodexo Pension Fund (PO-2875)

Complainant: Mr Julian Squire
Complaint Topic: Misquote/misinformation
Ref: PO-2875
Outcome: Partly upheld
Respondent: 1. Aon Hewitt (Administrator),
2. The Trustees of the Sodexo Pension Fund (the Trustees)
Type: Pension complaint or dispute
Date:

Subject

Mr Squire complains that the Trustees and Administrator provided him with incorrect information over a period of 13 years regarding his entitlement from his deferred benefits. He says he based certain decisions on this misinformation.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against the Administrator because they provided information which they ought to have known was incorrect to Mr Squire causing him distress and inconvenience. The complaints against the Trustees cannot be upheld.

View determination

Download

Related decisions

  • Aviva Staff Pension Scheme (CAS-53529-P0Z6)
    Complainant: Mr R
    Respondent: Aviva Staff Pension Trustee Limited (the Trustee)

    XPS Administration (XPS)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-53529-P0Z6
    Date:
  • The LV Employee Pension Scheme (CAS-65895-V7X9)
    Complainant: Mr K
    Respondent: The LV Pension Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-65895-V7X9
    Date:
View all decisions