We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sodexo Pension Fund (PO-2875)

Complainant: Mr Julian Squire
Complaint Topic: Misquote/misinformation
Ref: PO-2875
Outcome: Partly upheld
Respondent: 1. Aon Hewitt (Administrator),
2. The Trustees of the Sodexo Pension Fund (the Trustees)
Type: Pension complaint or dispute
Date:

Subject

Mr Squire complains that the Trustees and Administrator provided him with incorrect information over a period of 13 years regarding his entitlement from his deferred benefits. He says he based certain decisions on this misinformation.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against the Administrator because they provided information which they ought to have known was incorrect to Mr Squire causing him distress and inconvenience. The complaints against the Trustees cannot be upheld.

View determination

Download

Related decisions

  • Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)
    Complainant: Mr T
    Respondent: Ministry of Justice
    XPS Pensions Consulting Limited
    Outcome: Upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-45233-Y4G1
    Date:
  • Firemen’s Pension Scheme (1992) (CAS-84081-R5F2)
    Complainant: Mr E
    Respondent: South Wales Fire & Rescue Authority
    Rhondda Cynon Taff County Borough Council
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-84081-R5F2
    Date:
View all decisions