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Principal Civil Service Pension Scheme (PO-2973)

Complainant: Ms Joanna Nowacka
Complaint Topic: Transfers: general
Ref: PO-2973
Outcome: Upheld
Respondent: Cabinet Office (on behalf of Xafinity Paymaster)
Type: Pension complaint or dispute
Date:

Subject

Ms Nowacka’s complaint is that Xafinity Paymaster refunded her PCSPS contributions instead of transferring her entitlement to the New Police Pension Scheme (NPPS).

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld. Ms Nowacka received confusing correspondence and her home address was not used. In consequence Ms Nowacka missed the opportunity to transfer her entitlement to NPPS.

View determination

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