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Royal Bank of Scotland Group Pension Fund (PO-3750)

Complainant: Mrs Oona Perrett
Complaint Topic: Misquote/misinformation
Ref: PO-3750
Outcome: Upheld
Respondent: 1. RBS Pension Trustee Limited (the Trustees)
2. Royal Bank of Scotland (RBS)
Type: Pension complaint or dispute
Date:

Subject

Mrs Perrett has complained that as a result of RBS Group Pension Services (GPS), the scheme administrator acting on behalf of the Trustees, providing inaccurate and misleading information she opted out of the Scheme thereby losing the option to elect Voluntary Early Retirement (VER) to her financial detriment.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against RBS and the Trustees because they failed in their duty of care to Mrs Perrett in not providing her with clear and readily accessible information to enable her to make an informed decision about whether or not to opt out of the Scheme.

View determination

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