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Teachers’ Pension Scheme (PO-3920)

Complainant: Professor Kevin Thompson
Complaint Topic: Misquote/misinformation
Ref: PO-3920
Outcome: Not upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:

Subject

Professor Thompson’s complaint against TP is that they incorrectly calculated his notional salary which resulted in their provision of incorrect retirement figures to him. He says that this caused him financial loss.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld against TP. This is because; although the provision of incorrect information by TP to Professor Thompson was maladministration, he had not relied on the incorrect information in a way that was detrimental to him and TP had offered him reasonable compensation.


 

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