Nottinghamshire Fire & Rescue Service (PO-4151)

Subject

Mr Brown’s complaint against the Service is that his retirement date was incorrectly recorded as 18 November 2013 with his lump sum figures also being calculated based on the maximum possible entitlement as at that date. He says he planned his life and finances around this retirement date but now has to wait until December 2015 to take his benefits.

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against the Service but only to the extent that significant distress and inconvenience has been caused when working out Mr Brown’s benefit entitlement. However there is no entitlement to the incorrect figures that were previously quoted.