Michelin Pension and Life Assurance Plan (PO-4346)
Complainant: Mr William Workman
Complaint Topic: Administration
Ref: PO-4346
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Subject
Mr Workman’s complaint against Friends Life is that there were online problems with their website which resulted in the loss of the fund switch requests that he had made. He says that this in turn led to a loss in the value of his funds.
The Pensions Ombudsman’s determination and short reasons
The complaint should not be upheld against Friends Life as although there may have been website problems which prevented a switch request there were alternative methods open to Mr Workman that he could have used.
View determination
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