Marks & Spencer Pension Scheme (PO-4398)
Complainant: Miss Susan Moody
Complaint Topic: Benefits: incorrect calculation
Ref: PO-4398
Outcome: Not upheld
Respondent: Marks & Spencer Pension Trust Ltd
Type: Pension complaint or dispute
Date:
Complaint summary
Miss Moody complaint which is against the Trustee is that it provided incorrect information about the application of the state pension deduction (the Deduction).
Summary of the Ombudsman’s Determination and reasons
The complaint should not be upheld against the Trustee because there has been no maladministration. The Trustee has dealt with Miss Moody’s pension in accordance with the Scheme rules, which states that her state pension age is her 60th birthday. However, the Trustee did provide her with inaccurate or misleading information and she has suffered non-financial injustice as a result.
View determination
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MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: