Marks and Spencer Pension Scheme (PO-492)
Complainant: Mrs Janet Bull
Complaint Topic: Misquote/misinformation
Ref: PO-492
Outcome: Partly upheld
Respondent: Marks & Spencer Pension Trust Ltd
Type: Pension complaint or dispute
Date:
Mrs Bull complains that Marks & Spencer Pension Trust Ltd (the Trustee) provided her with incorrect retirement quotations and she made decisions based upon these. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against the Trustee to the extent that in …
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