Local Government Pension Scheme (PO-2618)

Complaint Summary

Mrs Smith’s complaint is that the conduct of the Rent Service (her previous employer, for whose activities the DWP is now responsible) involved maladministration, as it made a pension offer conditional on her signing a draft compromise agreement (the Compromise Agreement) which included a clause compromising any claim in relation to underpayment of wages when it was aware that she had an outstanding claim for unpaid wages.

Summary of the Ombudsman’s Determination and reasons

The complaint is not upheld against the DWP because at the time there was no claim for unpaid wages so its conduct did not involve maladministration.