Scottish Widows Retirement Annuity Contract (PO-2704)
Subject
Mrs Bashford, as the legal personal representative of her late husband, has complained that she has not been properly compensated for the tax charges that arose on the death benefit payable in respect of her late husband’s personal pension. Furthermore the tax charges had only arisen as a result of the procedures that Scottish Widows had followed in settling the payment.
The Pensions Ombudsman’s determination and short reasons
The complaint should be partially upheld against Scottish Widows as they failed to adequately provide Mrs Bashford with information on the two year limit and the consequences of failing to return the documents within this two tear timeframe.
View determination
DownloadRelated decisions
- Teachers' Pension Scheme (CAS-102207-C5Q5)Complainant: Dr LRespondent: Teachers’ PensionsOutcome: Not upheldComplaint Topic: Death benefitsRef: CAS-102207-C5Q5Date:
- The EDF Group of the Electricity Supply Pension Scheme (CAS-80646-G2G3)Complainant: Mrs YRespondent: Mercer Limited
EDFG Trustee Limited
Outcome: Not upheldComplaint Topic: Death benefitsRef: CAS-80646-G2G3Date: