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Complainant: Ms C Williams
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-3522
Outcome: Upheld
Appeal outcome: Pending
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: Yes

Subject

Ms Williams’ complaint about NHS Pensions, the managers of the Scheme, is that they should re-instate her Special Class status (SCS) under the Scheme which she says was removed in 2004. She adds that she has believed over the last 36 years that she qualified for SCS and planned accordingly.

The Pensions Ombudsman’s determination and short reasons

I find in Ms Williams’ favour. The nature of her work means that she does in fact qualify for SCS.

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