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Black & Decker 1995 Pension Scheme (PO-3831)

Complainant: Mr Peter Townley
Complaint Topic: Misquote/misinformation
Ref: PO-3831
Outcome: Upheld
Respondent: Black & Decker Pension Trustee Limited
Type: Pension complaint or dispute
Date:

Subject

Mr Townley would like the Trustees to honour the pension statement issued to him in 2006, by Capita, as he took decisions based on the statement, which cannot be reversed.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against the Trustees because the incorrect statement raised Mr Townley’s expectations and as a result he has suffered distress and inconvenience.

View determination

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