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Alliance Trust Full SIPP (PO-3976)

Complainant: Mr Roger Morton
Complaint Topic: Transfers: general
Ref: PO-3976
Outcome: Upheld
Respondent: 1. Alliance Trust Savings Limited
2. Curtis Banks Plc
Type: Pension complaint or dispute
Date:

Complaint summary

Mr Morton’s complaint against Alliance and Curtis Banks is that he has suffered a financial loss as a result of their failings with regard to the transfer of funds.

 Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against Alliance because they were not involved in the sale of the Marlborough holding or the purchasing of iShares.

The complaint should be upheld against Curtis Banks because there were delays on their part in the sale of the Marlborough holding and the purchase of iShares.

View determination

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