Marks and Spencer Pension Scheme (PO-4408)
Complainant: Mrs Susan Crawford
Complaint Topic: Benefits: incorrect calculation
Ref: PO-4408
Outcome: Not upheld
Respondent: Marks & Spencer Pension Trust Ltd
Type: Pension complaint or dispute
Date:
Complaint summary
Mrs Crawford has complained that the Trustee provided incorrect information about the application of the state pension deduction (the Deduction) to her pension entitlement.
Summary of the Ombudsman’s determination and reasons
The complaint should not be upheld against the Trustee because there has been no maladministration. The Trustee has dealt with Mrs Crawford’s pension in accordance with the Scheme rules, which states that her state pension age (SPA) is her 60th birthday. In addition, the Trustee did not provide her with inaccurate or misleading information.
View determination
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