Principal Civil Service Pension Scheme (PO-4489)
Subject
My Civil Service Pensions (My CSP) provided an incorrect pension quotation on which Mr Hession decided to retire.
Summary of the Deputy Pensions Ombudsman’s determination and reasons
The complaint should be partly upheld against My CSP. Errors were made when calculating Mr Hession’s final retirement benefits. Although I am unable to conclude on balance that he would not have retired anyway, the level of compensation for distress and inconvenience should be higher than the sum currently offered.
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