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Principal Civil Service Pension Scheme (PO-4489)

Complainant: Mr Patrick Hession
Complaint Topic: Misquote/misinformation
Ref: PO-4489
Outcome: Partly upheld
Respondent: My Civil Service Pensions
Type: Pension complaint or dispute
Date:

Subject

My Civil Service Pensions (My CSP) provided an incorrect pension quotation on which Mr Hession decided to retire.

Summary of the Deputy Pensions Ombudsman’s determination and reasons

The complaint should be partly upheld against My CSP.  Errors were made when calculating Mr Hession’s final retirement benefits.  Although I am unable to conclude on balance that he would not have retired anyway, the level of compensation for distress and inconvenience should be higher than the sum currently offered.


 

 

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