Local Government Pension Scheme (PO-5804)

Complaint summary

Mr Tutt has complained that the Council, the administering authority for the Scheme, have failed to correctly calculate his pension entitlement.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Council, as, although Mr Tutt’s pension benefits have been correctly calculated, there were delays in responding to the second stage IDRP and to our service which did cause Mr Tutt some significant distress and inconvenience and for which he should be compensated.