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Standard Life Self Invested Personal Pension (PO-6284)

Complainant: Mrs Nicola Buffoni
Complaint Topic: Death benefits
Ref: PO-6284
Outcome: Upheld
Respondent: Standard Life
Type: Pension complaint or dispute
Date:

Complaint Summary

Mrs Buffoni has complained that Standard Life were guilty of systemic management control failure; negligence in accepting the trusteeship of two potentially conflicted SIPPs without ensuring an adequate method for resolving conflicts; poor communication, delay and incompetence and repeated failed assurances of action.  As a result a property within the SIPP was not sold within two years of her husband’s death and she lost the opportunity to take the money tax free.

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