Principal Civil Service Pension Scheme (PO-6463)
Complainant: Mrs Danielle Staples
Complaint Topic: Ill Health
Ref: PO-6463
Outcome: Upheld
Respondent: 1. Ministry of Justice
2. MyCSP
2. MyCSP
Type: Pension complaint or dispute
Date:
Complaint summary
Mrs Staples has complained that she has been refused ill health early retirement under the Scheme.
Summary of the Ombudsman’s Determination and reasons
The complaint should be upheld against MoJ, because there were flaws in the process in considering whether or not Mrs Staples met the criteria for ill health retirement.
The complaint should be upheld against MyCSP, because they failed to identify flaws in the process on reviewing the matter.
View determination
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