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Banca Commerciale Italiana Retirement and Death Benefits Scheme (PO-10454)

Complainant: Mr I
Complaint Topic: Transfers: general
Ref: PO-10454
Outcome: Not upheld
Respondent: Aon Hewitt
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Aon Hewitt.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that Aon Hewitt, the scheme administrator acting on behalf of the trustees of the Plan (the Trustees), has not allowed him to transfer his benefits under the Plan to another pension arrangement, and that this has caused him financial loss and distress.

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