NHS Pension Scheme (PO-12169)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y was provided with incorrect estimates of his pension benefits on 29 August 2012 and 12 January 2014.  These estimates indicated a significant increase in his benefits, compared to those shown on 13 August 2006 and 12 December 2012.

Mr Y says that he was not aware of the discrepancy and he relied on the incorrect estimates when he decided to retire in March 2015.  He considers his financial loss to be significant as he is receiving about £3,500 a year less than he expected, and his cash lump sum was reduced by about £10,000.

NHSBSA has acknowledged mistakes were made in the August 2012 and January 2014 statements.  It has offered compensation of £250.