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NGF Europe Pension Fund (PO-13059)

Complainant: Mr Y
Topic: Ill Health
Ref: PO-13059
Outcome: Upheld
Respondent: NGF Europe Limited
Date:

Ombudsman’s Determination

 Complaint Summary

Mr Y has complained that he was improperly refused a total incapacity pension.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against NGF Europe Limited (NGF) because it misdirected itself when making its decision.

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