Principal Civil Service Pension Scheme and Civil Service Compensation Scheme
(PO-6951)
Complainant: Miss E
Complaint Topic: Contributions: incorrect calculation
Ref: PO-6951
Outcome: Partly upheld
Respondent: 1.The Cabinet Office
2. MyCSP
2. MyCSP
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint Summary
Miss E’s complaint against MyCSP and the Cabinet Office is about the calculation and payment of her benefits under PCSPS and CSCS, and the subsequent mismanagement of her complaint.
Summary of the Ombudsman’s decision and reasons
The complaint should be partly upheld against MyCSP because:
- of the delay in paying Miss E the compensation lump sum due to her under CSCS; and
- of mismanagement of her complaint.
View determination
DownloadRelated decisions
- Delstar International Pension Scheme (CAS-63461-K5S3)Complainant: Mr HRespondent: Delstar International Limited, trading as SWM InternationalOutcome: Not upheldComplaint Topic: Contributions: incorrect calculationRef: CAS-63461-K5S3Date:
- NHS Pension Scheme (CAS-72391-W3R4)Complainant: Dr HRespondent: NHS Business Services AuthorityOutcome: Not upheldComplaint Topic: Contributions: incorrect calculationRef: CAS-72391-W3R4Date: