NHS Pension Scheme (PO-7604)

Ombudsman’s Determination

Complaint Summary

Mrs W says that NHS Pensions gave her inaccurate retirement estimates when she became 55 up until age 60, her normal retirement age. After receiving notification of the correct award at age 60, she says she was devastated by the realisation that there was a substantial reduction in her Scheme benefits compared to those she expected.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against NHS Pensions because their maladministration has caused Mrs W significant distress and inconvenience.