City Private Pension (PO-8267)

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by City Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained about the service he has received from City Trustees and disputes the fees he has been charged. The three specific issues raised in his initial complaint were that City Trustees had:

• incorrectly invoiced and then deducted fees;
• incorrectly charged fees for the investigation of a complaint and
• increased annual management charges without notification.