NHS Pension Scheme (PO-8813)
Complainant: Mrs M
Complaint Topic: Benefits: incorrect calculation
Ref: PO-8813
Outcome: Partly upheld
Respondent: NHS Pensions
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination and reasons
I agree that part of Mrs M’s complaint against NHS Pensions should be upheld, but there is a part of the complaint I do not agree with. The complaint is partly upheld and to put matters right NHS Pensions should pay Mrs M £500 for the distress and inconvenience caused by their maladministration.
My reasons for reaching this view are explained in more detail below.
Complaint summary
Mrs M has complained that NHS Pensions issued an incorrect retirement estimate and she decided to retire based on the incorrect figures .
View determination
DownloadRelated decisions
- ReAssure Personal Pension Plan (CAS-53873-S2G7)Complainant: Mr IRespondent: ReAssure LimitedOutcome: Partly upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-53873-S2G7Date:
- The Principal Civil Service Pension Scheme (CAS-100357-F0Y8)Complainant: Mr YRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: