NHS Pension Scheme (PO-8924)
Complainant: Mrs E
Complaint Topic: Benefits: incorrect calculation
Ref: PO-8924
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs E’s complaint and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs E says that she was not given any pension information when she rejoined the Scheme in 1996.
Mrs E has also complained that in 1997 she was incorrectly told by the local NHS Pensions Officer (the Officer) that she was ineligible to buy additional years of pensionable service.
View determination
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